All shipping charges will automatically compute during checkout prior to the completion of your order.
A. GENERAL TERMS
- Orders processing take up to 2 working days while International orders processing take 7 working days, and shipped on business days only, Mon - Fri, 9am - 6pm (excluding national holidays in Malaysia)
- All deliveries must be signed upon receipt.
- We will use standard delivery courier for local/international delivery and customer is not allow to choose delivery company.
- House number, street names and Postcode must be correct and accurate. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
- High Cultured will not entertain any inquiries about the delay of shipment once your orders have been handled to the courier centre. Please always check your email for the tracking number and contact the courier centre for further inquiries.
- If you fail to sign the parcel, please contact the courier centre customer service within the specified time frame for the next delivery or pickup.
- Returned/Unclaimed parcel due to ANY REASONS, customer is required to pay the shipping & handling fees.
Please email us for payment and shipping arrangement.
- If returned parcel is unclaimed for more than 25 days at our warehouse. The items will be automatic to be dispose of. Any appeals/complaints will be ignored and no refund shall be applied.
- Strictly no refund for shipping & handling fees.
- Shipping fee is subjected to change in anytime without prior notice.
B. PEAK SEASONS
During peak seasons or sale periods, order processing may be extended longer than the usual lead time due to heavy surges in online orders.
It is advised to place your order 3 days in advance in addition to the regular lead time required for festive periods such as Hari Raya, Chinese New Year, Deepavali, etc.
C. SHIPPING FEES
- West Malaysia — RM7
- East Malaysia and Labuan — RM15
- Singapore — starting from RM66.00 for the first 1 kg and subsequent every 0.5kg add RM5.00
- Indonesia, Thailand and Brunei— starting from RM87.00 for the first 1 kg and subsequent every 0.5kg add RM11.00
C.1. FREE SHIPPING
Enjoy free shipping on orders over RM100 within Malaysia.
D. DELIVERY LEAD TIME
- West Malaysia: 3 – 8 working days for your order to arrive.
- East Malaysia: 5 – 12 working days for your order to arrive.
- Singapore & Brunei: 12 - 15 working days for your order to arrive.
- Indonesia & Thailand: 13 - 19 working days for your order to arrive.
Delivery to rural areas may take an additional 2 – 3 working days.
E. PARCEL ENQUIRIES
Once your order is shipped out from our warehouse, High Cultured will not entertain any inquiries about the delay of shipment. Please contact the courier center for further inquiries.
Please locate your tracking number from the Shipping Confirmation email and enter your tracking number in the courier website tracking widget to see the status of your order delivery.
Please note that tracking code activation take up to 24 hours once the shipping confirmation email has been sent.
HIGH CULTURED WILL NOT ENTERTAIN OR BE RESPONSIBLE FOR ANY LOST, DAMAGED OR FAULTY PARCEL AFTER 7 WORKING DAYS OF THE TRACKING NUMBER THAT WE SENT TO YOU. PLEASE CONTACT THE RELEVANT CARRIER ON BUYER'S BEHALF.
To ensure prompt delivery, kindly ensure that you provide us with an accurate shipping address, contact number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
HIGH CULTURED reserves the right to amend the terms and conditions at any time without prior notice.