Please refer to the following criteria as a guideline for our Refund Policy:
- Cancellation of order or item(s) before order processing.
- Request for return of goods.
Terms and conditions:
- All refund will be performed in Store Credit only.
- Refund eligible for full priced items only.
- All promotion, sale, and combo items are non-returnable and non-refundable.
- 4% transaction fees will be excluded from the sub-total refund amount, and shipping fees are non-refundable once your order has been shipped.
- Store credit is a code will be emailed to customer given email address, and it has validity of 2 months from the date issue.
- The store credit is only eligible for use in www.highcultured.my and not in-stores or other channels.
- The code is valid for one-time redemption and each transaction is valid for one code only.
- The store credit will be refunded within 24 hours after the cancellation is successful.
- Any refunded store credit that is used on a new order, cannot be cancelled or refunded.
- Code once expired and failure to redeem will not be entertained.
- High Cultured will not entertain any dispute or complaint raised on the refund.