Frequently Asked Questions

Orders in your account have two statuses: "Unfulfilled" indicates processing during working hours, while "Fulfilled" means they are awaiting pickup or drop-off.

We use different couriers depending on where you're located.

Read more about Shipping Policy

You can track your parcel on the Tracking Malaysia website

Delivery usually takes 2-3 business days to process after we send the package to the courier.

Yes, we ship to Singapore, Thailand, Brunei, and Indonesia. Shipping rates start from RM71.00 for the first 1kg.

If your parcel shows as delivered but you haven't received it, please contact the courier company's customer service through their website for investigation/reporting. Feel free to reach out to us atĀ  <here>Ā  for further assistance.

Our return and exchange policy allows for returns within 7 days after customer receive the package.

Read more about Return Policy

Contact us > Return > Pending for quality check > New delivery

Due to hygiene reasons, we are unable to process exchange requests for caps, underwear, and socks, includes other accessories as well as sale items.

Upon arrival at our warehouse, the QC team will inspect the item within 7 business days, and if it's in good condition, we'll process your return within 3-5 business days.

Read more about Return Policy

Return of an item that do not meet all of the return conditions will be duly declined.

Read more about Return Policy

Unfortunately, no. Exchanges only can be completedĀ if the item is in original condition (unused, unwashed, tag intact, unworn, and unaltered).

Unfortunately, no due to different managements.

Currently, we utilize iPAY88 and Atome for payment processing.

We have 14 concept stores located throughout Peninsular Malaysia. You can find our store locations <here>

Unfortunately, no.