Orders in your account have two statuses: "Unfulfilled" indicates processing during working hours, while "Fulfilled" means they are awaiting pickup or drop-off.

We use different couriers depending on where you're located.

Read more about Shipping Policy

You can track your parcel on the Tracking Malaysia website

Delivery usually takes 2-3 business days to process your order. We required more time if there is a special Drop and Peak Seasons - may delay up to 5 - 10 working days

Yes, we ship to Singapore, Thailand, Brunei, and Indonesia. Read more the Shipping fee at <here>

If your parcel shows as delivered but you haven't received it, please contact the courier company's customer service through their website for investigation/reporting. Feel free to reach out to us at  <here>  for further assistance.

Contact us > Return > Pending for quality check > New delivery

Due to hygiene reasons, we are unable to process exchange requests for caps, underwear, and socks, includes other accessories as well as sale items.

Upon arrival at our warehouse, the QC team will inspect the item within 7 business days, and if it's in good condition, we'll process your return within 3-5 business days.

Read more about Return Policy

Return of an item that do not meet all of the return conditions will be duly declined. (e.g.: failed to provide purchase evidences such as receipts, item has been washed and/or worn)

Read more about Return Policy

Unfortunately, no. Exchanges only can be completed if the item is in original condition (unused, unwashed, tag intact, unworn, and unaltered).

Yes, starting from 15 June our Online customers are welcome to do size exchange at any of our Concept Stores in Malaysia within 60 days from the date of purchase.

Please direct call the in-store Staff to comfirm the stock availability before you walk-in.

Step: Call Staff > Check Item > Walk-in > Show Order Details > Return > Exchange.

Yes, please email our team for more info.
Do insert your purchase quantity for what item to expetide the process. our team for more information.

Kindly include your purchase details and shipping address to help expedite the process:

• Shipping Address:
• Preferred Delivery Date:
• Item Name / Color / Size – Qty:
  

Sorry, Goods sold on www.highcultured.my are non-refundable.

Currently, we utilize iPAY88 and Atome for payment processing.

Unfortunately, no.

In-store memberships are only valid at High Cultured Concept Stores within Malaysia and are not applicable at dealers, franchisees, resellers, or other platforms/marketplaces.

We are unable to combine in-store and online memberships at this time.

However, you can continue to collect points for every in-store purchase, which can be used during our upcoming special point redemption activities at our concept stores.

Thank you for your understanding.

Find our Concept Store locations <here>

Unfortunately, no.