Shipping

If you have not received your order but the parcel status is showing as complete, then please check the following:

1. Check the tracking link via your shipping confirmation email to view the most up to date information on the whereabouts of your parcel.

2. Please contact the courier support at their official website and make a report. Save the report number and Agent name for follow up purpose.

3. If parcel confirmed lost in the jungle please contact us for next action.

All orders are shipped from our warehouses based within the Malaysia. We aim to ship out orders within:

- 3 working days (within Malaysia)

- 7 working days (International)

Once your order ships you will be sent a tracking number via email. It is customers' responsibility to check the parcel status once the shipping confirmation email has been sent.

Estimated Delivery Lead Time (After the Order is Processing)

- West Malaysia: 1 – 3 working days for your order to arrive.

- East Malaysia: 1 – 5 working days for your order to arrive.

- Singapore & Brunei: 4 - 6 working days for your order to arrive.

- Indonesia & Thailand: 4 - 7 working days for your order to arrive.

Delivery to outskirt areas, hills & Islands may take longer time. Exceed the delivery lead time please contact courier services as soon as possible for further action. 

We deliver to Singapore, Thailand, Brunei and Indonesia in current. To see the cost of delivery please read our Shipping Policy, section C.

We use Ninja Van to send all of our West Malaysia orders, and use Poslaju to send all of our East Malaysia orders.

For International orders, we use POS MALAYSIA to ship out. Please keep in track because POS MALAYSIA will transfer your parcel to other courier company depending on where are you located. A new tracking code will be generated by the courier company, please be responsible to check the parcel status.

Unfortunately, we cannot ship orders to PO Box addresses.

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

If you are not going to be at home when your parcel is delivered, there is a few options. 

1. If a shipment cannot be delivered, a card will be left and the courier will attempt re-delivery the following working day.

2. If delivery is still unsuccessful, a card will be left and the parcel returned to the depot where collection or re-delivery can be arranged. Should this fail the parcel will be returned to us and we will contact you directly.

3. The postman may be contact you and leave the parcel at your front door with your permission. In some time, they may just drop your parcel inside the gate

Returns

You can return your parcel to us by using your local courier. We are based in the Malaysia and currently don’t cover the cost of returns for our local customers and international customers.

We also highly recommend having this sent on a tracked service and retaining this tracking information so you can follow the parcel back to our warehouse:

Please contact us to request the return form, download, print off, and complete the form.

Ensure your return is well packaged, and meets all the conditions outlined in our Return Guidelines.

Please mark 'Returned Items' clearly on the outer packaging of your parcel.

Enclose the completed Returns form with your goods, and return to the following address:

High Cultured Warehouse

12, Jalan TSB 3, Taman Industry Sungai Buloh, 47000 Sungai Buloh, Selangor Malaysia.

Tel: 03-6143 7338

If you would like to exchange the product for a different size or colour then you have 7 days to return these back to us.

The goods must be in original condition to be accepted by our returns department. For more information please refer to our returns Return Guidelines for further information on our policy.

Your return should be processed within 5 working days of it being received back at our HQ.

- We do not send notification once a parcel has arrived back at our warehouse, instead you will receive an email of tracking number once your return has been ship out by our team.

- You can check the transit of your parcel using the tracking number that we email to you.

- If you have requested an exchange and we do not have your requested item in stock, a store credits will be automatically processed into your member account. Perhaps, we can reserve the item for you through email in advance.

All promotions, discounted, combo items are non-returnable and non-refundable. 

Items must be returned in new, unworn condition with all tags still attached within 7 days of receiving your parcel. For footwear, sticker on the shoebox should not be removed or altered in any form. 

We only accept returns within 7 days of receipt for defect items* in new condition (failing which it shall be deemed that customer is no longer interested in the merchandise and is not entitled to an exchange due to expiration of the exchange period)

Customers will not be entitled to an exchange if the items have not been returned in accordance within the relevant returns period from receipt of parcel, therefore we will return the goods to you at your costs.

The evaluation process may take up to 21 business days from when we received the returned item. 

Exchange is strictly subject to stocks availability. Exchange of item is granted for ONE-time per receipt, only valid in Malaysia. We do not offer merchandise exchanges or returns on orders shipped internationally. 

Where the value of the item taken in exchange exceeds the value of the item returned, customer shall pay for the excess; in other cases, no cash refund policy shall apply. The difference will not be returned if the price of exchange item is lower than the original item. 

Shipping charges for an exchange are to be borne by the buyers. The original shipping fee are non-refundable.

The following items cannot be returned and exchanged (except receive defects): underwear, socks, caps, accessories, items with non-returnable marks and free gifts.

Yes, you are welcome to send multiple returns in 1 parcel. All we require is that you fill out each return form that we emailed to you for each order ID, so our returns department can process this return for you more efficiently.

Absolutely yes! As long as the item that you've purchased are paid in full price - means that the item is not under discount or any promotions.

Please drop us an email with your Order ID, item list to exchange and some proof of photos

Once we verified your requests, we will send you the return form.

PAYMENTS

Ipay88 is a widely recognized trust mark, which provides evidence that a retailers or merchant identity has been verified.

We only use iPay8 for online payment. It is secure to order from us thru online banking.

We use industry standard SSL encryption to protect your details.

you can use any cards listed below:
- MasterCard
- Visa
- DebitCard

Ipay88 accept both Visa & Mastercard credit and debit cards, you can make online purchase easily and safely.

Ipay88 also accept online banking from majority banks.

Yes, there is a limit of RM5000 per order.

Unfortunately, we don't have installment for online purchase at this moment. You may require to contact the bank for the installment services.

Apply the promo code after checkout. Please note that only 1 promote code can be applied per order. If you have purchase any combo items, you either remove the combo deals code or promote code. Please contact our customer service team if you require further information.

Enter the Gift Card Code at discount code column and apply, the total deductions will be display.

Please note that only 1 promote code can be applied per order. If you have purchase any combo items, you either remove the combo deals code or promote code. Please contact our customer service team if you require further information.

Enter the store credits code and apply during checkout, the total deductions will be display.

Please note that only 1 promote code can be applied per order. If you have purchase any combo items, you either remove the combo deals code or promote code. Please contact our customer service team if you require further information.