CNY 2023 CUT-OFF

Please check the Cut-Off Date here >

High Cultured Online team will be away on Mon, 23 JAN for CNY celebrations and holidays.

You may email us and we'll respond to the email according to the oldest date after we resume business on Tues, 31 JAN 2023.

P.S.: Please avoid emailing multiple times as this will result in duplicate emails and affect the email processing time. We will be back to work on 31/1 and will process emails with the oldest date first.

Thank you.

Your return request for an exchange still acceptable during the CNY holidays, as long as the parcel received during 21-30 JAN are eligble for return and it must meets our Return Policy terms and conditions.

The return period will be extended until 7 Feb upon received email confirmation from the team.

Please return the item(s) back to us during 1-7 Feb and avoid returning it during the holiday period, because no one will sign for it when office closed, and causing unnecessary trouble.

High Cultured reserves the right to reject any return requests which does not meet our policies.

As announced early, all online purchases are cut-off by 9AM 12 & 16 JAN 2023 and will process after CNY celebration on 1 FEB 2023.

  • Sabah, Sarawak & International Orders cut-off by 9AM, 12 JAN 2023
  • West Malaysia Orders cutoff by 9AM, 16 JAN 2023

Tracking code will be emailed in next 5-7* working days once order processing has been completed.

The processing time might be extended 2-3 working days due to high volume of orders received during the closure.

Thank you for your patience & understanding.

And Happy Holidays!

Shipping

If you have not received your order but the parcel status is showing as complete, then please check the following:

1. Check the tracking link via your shipping confirmation email to view the most up to date information on the whereabouts of your parcel.

2. Please contact the courier support at their official website and make a report. Save the report number and Agent name for follow up purpose.

3. If parcel confirmed lost in the jungle please contact us for next action.

All orders are shipped from our warehouses based within the Malaysia. We aim to ship out orders within:

- 3 working days (within West Malaysia)

- 7 working days (East Malaysia and International)

Once your order arranged pickup you will be received a tracking number via email. It is customers' responsibility to check the parcel status once the shipping confirmation email has been sent.

Estimated Delivery Lead Time (After the Order is Processing)

  • West Malaysia: 1 – 3 working days for your order to arrive.
  • East Malaysia: 3 – 5 working days for your order to arrive.
  • Singapore & Brunei: 5 - 8 working days for your order to arrive.
  • Indonesia & Thailand: 6 - 12 working days for your order to arrive.

Delivery to outskirt areas, hills & Islands may take longer time. Exceed the delivery lead time please contact courier services as soon as possible for further action. 

We deliver to Singapore, Thailand, Brunei and Indonesia in current. To see the cost of delivery please read our Shipping Policy.

We use Ninja Van to send all of our West Malaysia orders, and use Poslaju to send all of our East Malaysia and Labuan orders.

For International orders, we use POS MALAYSIA to ship out. Please keep in track because POS MALAYSIA will transfer your parcel to other courier company depending on where are you located. A new tracking code will be generated by the courier company, please be responsible to check the parcel status.

Unfortunately, we cannot ship orders to PO Box addresses.

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

If you are not going to be at home when your parcel is delivered, there is a few options. 

1. If a shipment cannot be delivered, a card might be left and the courier will attempt re-delivery the following working day.

2. If delivery is still unsuccessful, the parcel will return to the depot where collection or re-delivery can be arranged. Should this fail the parcel will be returned to us and we will contact you directly. Additional postage will be collected from customer.

3. The postman may be contact you and leave the parcel at your front door with your permission. In some time, they may just drop your parcel inside the gate.

Please be responsible to check the parcel status and ensure someone in help to sign for your parcel.

Returns

You can return your parcel to us by using your local courier. We are based in the Malaysia and currently don’t cover the cost of returns for our local customers and international customers.

We also highly recommend having this sent on a tracked service and retaining this tracking information so you can follow the parcel back to our warehouse:

Ensure your return is well packaged and in original and new condition, and meets all the conditions outlined in our Return Guidelines.

Please mark 'Returned Items' clearly on the outer packaging of your parcel.

Enclose the Return Form with your goods, and return to the following address:

High Cultured Warehouse

12, Jalan TSB 3, Taman Industry Sungai Buloh, 47000 Sungai Buloh, Selangor Malaysia.

If you would like to exchange the product for a different size or colour then you have 7 days to return these back to us, from the date of parcel received.

The goods must be a non-promotional item and in original condition to be accepted by our returns department. For more information please refer to our returns Return Guidelines for further information on our policy.

Your return should be processed within 5 working days of it being received back at our HQ.

- We do not send notification once a parcel has arrived back at our warehouse, instead you will receive an email of tracking number once your return has been ship out by our team.

- You can check the transit of your parcel using the tracking number that we email to you.

- If you have requested an exchange and we do not have your requested item in stock, a store credits will be automatically processed into your member account. Perhaps, we can reserve the item for you through email in advance.

Yes, you are welcome to send multiple returns in 1 parcel. All we require is that you fill out each return form that we emailed to you for each order ID, so our returns department can process this return for you more efficiently.

Absolutely yes! As long as the item that you've purchased are paid in full price - means that the item is not under discount or any promotions.

PAYMENTS

Ipay88 is a widely recognized trust mark, which provides evidence that a retailers or merchant identity has been verified.

We only use iPay8 for online payment. It is secure to order from us thru online banking.

We use industry standard SSL encryption to protect your details.

you can use any cards listed below:
- MasterCard
- Visa
- DebitCard

Ipay88 accept both Visa & Mastercard credit and debit cards, you can make online purchase easily and safely.

Ipay88 also accept online banking from majority banks.

Yes, we have the installment service for online purchase with Atome App. Please download the Atome app from Apple Store or Android and sign up a new account.

Apply the promo code after checkout. Please note that only 1 promote code can be applied per order. If you have purchase any combo items, you either remove the combo deals code or promote code. Please contact our customer service team if you require further information.

Enter the Gift Card Code at discount code column and apply, the total deductions will be display.

Please note that only 1 promote code can be applied per order. If you have purchase any combo items, you either remove the combo deals code or promote code. Please contact our customer service team if you require further information.

Enter the store credits code and apply during checkout, the total deductions will be display.

Please note that only 1 promote code can be applied per order. If you have purchase any combo items, you either remove the combo deals code or promote code. Please contact our customer service team if you require further information.

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