Frequently Asked Questions
Different location we use different courier services:
- WM: Ninja Van
- EM: Multipro Logistics (the company will arrange to their partnership courier, e.g.: Teleport, FlashExpress and etc.)
- Overseas: Poslaju (Parcel will be assigned to local shipper once it arrives in your country)
Order status inside your account:
- Unfulfill: Order is being processing (during working hours only)
- Fulfilled: Orders are pending for pickup or drop-off.
Email of Shipping Confirmation with the tracking number will be send to you once your parcel is ready for shipping.
For East Malaysia and overseas orders, drop-off will be made once a week normally it's on Friday. We will update the tracking number to you sooner when we receive them from the logistics company in the next following week of working hour.
We only ship to Singapore, Thailand, Brunei and Indonesia. We regret that we do not ship to PO Box addresses.
- Singapore — from RM72 for the first 1kg.
- Indonesia, Thailand and Brunei— from RM97 for the first 1kg.
Read more Shipping Policy.
7-days return policy - from the day you received your parcel.
Returns must be unworn, in the original condition when you received them, and in the original packaging with the tag still attached and not damaged.
Discounted items, and the following products are unable to proceed with your exchange request due to hygiene reasons:
We offer size exchange for non-discounted items within 7 days of receiving your goods. Round-trip shipping fees will be borne by shoper.
Step 1: Contact the team with your order info, and what items wish to exchange.
Step 2: Email will be replied to within 48 hours & we will check the item availability for your exchange.
Step 3: Pay new delivery fee to confirm the exchange & return the item within a specific timeframe
Step 4: Returns arrive our warehouse > inspection > proceed new delivery.
*It is important to enclose the Return Form with your return package to expedite the process.
Your return should be processed at least 5 working days of it being received back at our HQ.
Once your exchange is ready to ship, you will receive an email of tracking number.
- If your request an item exchange is out of stock, a store credits will be sent it to your registered email address. Perhaps, you may contact us to reserve the item in advance.
Yes, you are welcome to send multiple returns in 1 parcel as long as you fill out each return form for different order number, so the team can process your returns more efficiently.
We use iPAY88 and Atome at the moment.
- Ipay88 is a widely recognized trust mark, which provides evidence that a retailers or merchant identity has been verified. We accept online bank transfer FPX of all major domestic online banking, and you may use any major credit/master/Visa cards.
- Atome is an installment mobile app you may download it from android or apple store.
Unfortunately, no. In-store memberships are only valid at High Cultured Concept Stores within Malaysia, and not valid at all dealers, franchisees, resellers, and other platforms or marketplaces.
We unable to combine in-store memberships and online memberships.
Both in-store and online memberships redemption will be varied and it will change from time-to-time without prior notice.
For online redemption, you may refer back to the rewards system by expanding the "gift" icon at our website > select "How to Redeem".
For in-store, you may refer to the store manager or staff if they have any offers.
Unfortunately, no due to different invoice number. Please return back to our warehouse.
Yes, please contact us with the product details (Product Title, color, size, quantity) and we will reply you within 48 hours during business days. The payment term is 100% upon confirmation within 3 days of quotation issued.
Store credits, promo codes, and gift cards are provided as codes that are applicable for one redemption per transaction only. They are not stackable with other codes.
During checkout, please input the code at the "discount code" box and click apply.
Only gift card codes are applicable to all campaigns, such as Sales. Store cresits and promo codes are not valid for sales items.
The shipping fee is excluded.