Ecommerce Customer Service
This role is to ensures smooth daily operations and high customer satisfaction across the company’s e-commerce.
Responsibilities:
- Respond to customer inquiries via chat, email, and social media.
- Assist customers with orders, returns, and product inquiries.
- Handle complaints and provide timely solutions to ensure customer satisfaction.
- Support in updating product listings and order fulfilment.
- Work closely with Marketing team to resolve complex issues and escalations.
- Monitor customer feedback and suggest improvements to enhance the customer experience.
Requirements:
- Minimum SPM level or at least 1 year working experience on equivalent field.
- Excellent communication skills and good written skills.
- Customer-oriented with a helpful and a positive attitude.
- Ability to multitask and perform well in a fast-paced online environment.