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What does my order status means?

There are multiple statuses for your order depending which stage it is at. Below is a list of the statuses you will see when checking your order's progress at High Cultured website.

 

  • To Pay - Order has been created and pending. Please make payment within 24 hours to avoid cancellation of orders. 
  • To Ship -  Order is processing and it is waiting to be processed by the Dispatch Team. Please note, your order cannot be amended at this stage.
  • Complete - Your order has been delivered. Please note, your order cannot be returned for any exchange at this stage.
  • Cancelled - Order has been cancelled due to failure of payment within the specific timeframe. Items are unlock and put back to the rack.