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Return Policy

Regarding our company policy, all goods sold are not refundable. No cash refund shall be applied once the order/transaction is confirmed. 

 

(A) RETURN TERMS & GUIDELINES:

  1. Only full-priced items can be returned. All returned items must be returned in original condition, unaltered, unworn, unwashed, with tags intact and/or packaging if applicable. All promotional items are final, it cannot be cancelled or exchanged.
  2. All items must be returned within 7 days of receiving your parcel. 
  3. Exchange is strictly subject to stocks availability. 
  4. The evaluation process may take up to 21 days from when we received the returned item.
  5. Customers will not be entitled to an exchange if the items have not been returned in accordance within the relevant returns period from receipt of parcel, therefore we will return the goods to you at your costs and expense.
  6. Where the value of the item taken in exchange exceeds the value of the item returned, customer shall pay for the excess; in other cases, no cash refund policy shall apply. (The difference will not be returned if the price of exchange item is lower than the original item.)
  7. Footwear must be in the original tags attached. Sticker on the shoebox should not be removed or altered in any form. 
  8. For hygienic reasons, we cannot offer exchange for accessories, knitwear, underwear, socks & caps.
  9. Exchange Policy is granted for one (1) time only for each normal-priced item.
  10. Exchange Policy only valid in Malaysia. We cannot offer merchandise exchanges or returns on orders shipped internationally. 
  11. HIGH CULTURED® reserves the right to make the final decision on all return cases. 

 

(B)  ONLINE PURCHASE:

  1. Please download, print off and complete the Return Form if you don't already have one.
  2. Two-way shipping charges (return & re-post) for an exchange are to be borne by the customer.
    To re-post the parcel to you, please make payment below to HCLC (M) SDN BHD (Maybank Account number: 5699 5405 3390)
  • West Malaysia: RM7 (ABX) / RM10 (Poslaju)
  • Sabah, Sarawak, Labuan: RM15 (Poslaju)
  1. Snap and send us the complete consignment note picture via email: [email protected]
  2. Enclose the completed Returns form and Postage fee receipt with your goods, and return to the following address:  

HCLC (M) SDN BHD
NO.12, JALAN TSB 3, TAMAN INDUSTRI SUNGAI BULOH,
47000 SELANGOR, MALAYSIA. 
03-6143 7338

  1. Except for exchange, we only refund in store credit. It is a coupon code with 3 months validity and only eligible for use in www.highcultured.my.

 

Below is a simple chart of STEP TO RETURN:

(B.1) Rejected:

HIGH CULTURED® Quality Check team will investigate on the returned product to make sure the conditions. Customer need to pay for all shipping fees and handling charges if the return is rejected. Therefore, please make sure that you have meet all the (A) Return Terms and Guidelines in this policy.

 

(C) PURCHASE FROM STORES:

Customer must go back to the same branch for an exchange. The original receipt must be presented, if not, will not be entertained. Exchange valid within 7 days from the date of the purchased, for normal-priced-items only.

 

(D) INCORRECT / MISSING / FAULTY OF ITEM:

If buyer believe there is a fault with an item that they have received, please email HIGH CULTURED® team as soon as possible. Buyer must return the item(s) to HIGH CULTURED® in original condition. A replacement will be send where the item is still available. Under these circumstances, the shipping cost of the replacement where items are missing, or the return shipment where an incorrect or faulty item has been received will be covered by HIGH CULTURED®. Customer must send the original receipt to HIGH CULTURED®, and email the consignment note picture to HIGH CULTURED® for reference.

HIGH CULTURED WILL NOT ENTERTAIN OR RESPONSIBLE FOR ANY LOST, DAMAGED OR FAULTY PARCEL AFTER 7 WORKING DAYS OF TRACKING NUMBER THAT WE SENT TO YOU. PLEASE LIAISE WITH THE COURIER CENTER AT YOUR END. 

 

(E) NOTES: 

EXCHANGED: Please note that customers are responsible for all the fees involved for returning items within seven (7) days upon notification, failing which you shall be deemed no longer interested in the merchandise, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you. Return packages remain the responsibility of the customer until it is received by HIGH CULTURED. Therefore, it is recommended that the customer takes the necessary precautions by using registered and traceable services when returning the package. 

UNCLAIMED PARCEL: The parcel should be collected within 25 business days after it has successfully arrived at our warehouse. Should no one be available to collect the parcel, the item(s) may be forfeited after the stipulated time given. Therefore, we will not refund any amount that you have spent on your order. Any appeals/complaints will be ignored and no refund shall be applied. HIGH CULTURED reserves the right to amend the terms and conditions in any time without prior notice.