Online Customer Service Executive
This role is to ensures smooth online operations and high customer satisfaction in the company’s e-commerce activities.
Responsibilities:
- Respond to customer inquiries via chat, email, and social media.
- Assist customers with orders, returns, and product information.
- Resolve complaints and provide timely solutions to ensure customer satisfaction.
- Update product listings, order processing, inventory management, assist with promotional campaigns on e-commerce platform (Shopee, TikTok, website)
- Collaborate with other teams to resolve complex issues.
- Monitor customer feedback and suggest improvements.
Requirements:
- Completion of SPM level or 1 year working experience on equivalent field.
- Excellent communication skills, both written and verbal.
- Familiarity with e-commerce platforms and online chat tools, Microsoft Office, and email handling
- Customer-oriented with a positive attitude.
- Ability to multitask and handle a fast-paced online environment.