E-commerce cum Customer Service Executive
This position is to ensures smooth online operations and high customer satisfaction in the company’s e-commerce activities.
Responsibilities:
- Update product listings, order processing, inventory management, assist with promotional campaigns on e-commerce platform (Shopee, TikTok, website)
- Handling customer inquiries and provide solutions courteously.
- reporting e-commerce performance metrics (sales reports, customer feedback) to management.
Requirements:
- Completion of SPM/STPM level or 1 year working experience on equivalent field.
- Proficiency in Malay and English. Chinese is a bonus to liase with chinese clients
- Familiarity with Microsoft Office, Excel, PPT, and email handling etc.
- Willing to learn new things, multitasking and good time management.