All shipping charges will automatically compute during checkout prior to the completion of your order.
GENERAL TERMS AND CONDITIONS
West Malaysia orders processing take 2-3 working days while Sabah, Sarawak and International orders take 7 working days for processing.
We will use standard delivery courier for local/international delivery and customer is not allow to choose delivery company.
House number, street names and Postcode must be correct and accurate. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
High Cultured will not entertain any inquiries about the delay of shipment once your orders have been handled to the courier centre. It is customer's responsibility to check the status of the item upon ordering after the shipping confirmation has been emailed. Please contact the courier centre for further inquiries.
If you fail to sign the parcel, please contact the courier centre customer service within 24 hour for the next delivery or pickup. Otherwise, customer have to pay the re-route cost if parcel return to us.
Unclaimed parcel due to ANY REASONS, customer is required to pay the shipping & handling fees. Please email us for payment and shipping arrangement.
If returned parcel is unclaimed for more than 25 days at our warehouse. The items will be automatic to be dispose of. Any appeals/complaints will be ignored and no refund shall be applied.
Strictly no refund for shipping & handling fees.
Shipping fee is subjected to change in anytime without prior notice.
During peak seasons or sale periods, order processing may be extended longer than the usual lead time due to heavy surges in online orders. It is advised to place your order 7 days in advance in addition to the regular lead time required for festive periods such as Hari Raya, Chinese New Year, Deepavali, etc.
West Malaysia — RM7 East Malaysia and Labuan — RM15 *Singapore — starting from RM71.00 for the first 1 kg and subsequent every 1kg add RM10.00 *Indonesia, Thailand and Brunei— starting from RM90.00 for the first 1 kg and subsequent every 1kg add RM22.00
*Some items are calculated by Volumetric weight or its actual weight, whichever is higher.
Enjoy free shipping on orders over RM100 within Malaysia.
ESTIMATED DELIVERY LEAD TIME (AFTER THE ORDER IS PROCESSING)
West Malaysia: 1 – 3 working days for your order to arrive.
East Malaysia: 3 – 5 working days for your order to arrive.
Singapore & Brunei: 5 - 8 working days for your order to arrive.
Indonesia & Thailand: 6 - 12 working days for your order to arrive.
Additional 2 – 3 working days for delivery to outskirt areas, hills & Islands. Exceed the delivery lead time please contact courier services as soon as possible for further action.
Once your order is pick-up by the courier service, please contact the courier services for further inquiries. Please locate your tracking number from Order History, or check the email of Shipping Confirmation and enter your tracking number in the courier website tracking widget to see the status of your order delivery. Please note that tracking code activation take up to 24 hours once the shipping confirmation email has been sent. Poslaju: ENBxxxxxxxxxMY (9-digits)
HIGH CULTURED® will not be responsible for any lost/ damaged/ faulty parcel after 7 working days of the tracking number that we emailed to you. Please contact the courier company on buyer's behalf. HIGH CULTURED reserves the right to amend the terms and conditions at any time without prior notice.